OEM Agent Throws “Internal error detected: java.lang.IllegalStateException:oracle.sysman.gcagent.target.interaction.execution.ConfigStateMgr:827”

Some of the OEM agents throw the internal errors in OEM alerts:

From: oracle 
Sent: Tuesday, 14 February 2017 6:08 PM
To: 
Subject: EM Event: Critical:racnode1:3872 - Internal error detected: java.lang.IllegalStateException:oracle.sysman.gcagent.target.interaction.execution.ConfigStateMgr:827.
...
..
.

Error messages from log file:

2017-02-14 18:07:32,288 [265:GC.Executor.6 (host:racmode1:host_storage) (host:racnode1:host_storage:storage_reporting_data)] ERROR - null
javax.xml.bind.UnmarshalException
 - with linked exception:
[org.xml.sax.SAXParseException: <Line 1, Column 9207>: XML-20221: (Fatal Error) Invalid char in text.]

Workaround:

1) Remove <agent_inst>/sysman/emd/state/configstate/host/racnode1/storage_*.xml files.

2) Restart the agent.

This will restart the collection of the storage data. As these data are collected evry 24 hours, please wait for at least 24 hours to check the report.

You can also run the collection manually:

$ emctl status agent scheduler | grep host | grep -i storage
2017-02-16 18:25:52.117 : host:racnode1:host_storage
2017-02-16 18:34:37.318 : host:racnode1:HostStorageSupport

$ emctl control agent runCollection racnode1:host host_storage
Oracle Enterprise Manager Cloud Control 12c Release 5
Copyright (c) 1996, 2015 Oracle Corporation. All rights reserved.
---------------------------------------------------------------
EMD runCollection completed successfully


$ emctl control agent runCollection racnode1:host HostStorageSupport
Oracle Enterprise Manager Cloud Control 12c Release 5
Copyright (c) 1996, 2015 Oracle Corporation. All rights reserved.
---------------------------------------------------------------
EMD runCollection completed successfully

 

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